The third was, of course, our Citizen Grievance Portal. So why don’t we give wider access to the audience directly? And allow them to dip into such success stories and creative ideas! States started posting pictures of their campaign, success stories and innovative ideas. When we designed this site, we realised the immense potential it had for Voter Education. The second was the budding new website ECI SVEEP Portal. So why don’t we provide this information in the hands of every citizen? It had everything from History, Elections, Statistics, Photo Gallery, Current News, Press Release and what not. But in-turn we were sending our hapless voters to five different websites to do the transactions.įirst, of course, was the ECI Main Website, which contains gargantuan sized data starting from the year 1951. For us in the ECI every application was as important as the other and every application justified its independent existence. However, soon we identified 5 core but disparate applications which perfectly made sense for all of us in ECI but hardly made any sense to the voter. At that stage, the Project was codenamed as ‘ ECI Citizen App’ and the initial objective was to display on the mobile app, the main ECI Website content. In the process of designing the new website, the concept of Voter Helpline took its humble beginnings. The seed for the Voter Helpline was sown in the year 2016, when a new website for Election Commission was envisaged. With 2,16,81,289 (2.16 Crore or 21 Million) downloads and 1,53,604 ( 1.53 lac or 153K) user feedback, this national award-winning application has taken roots as a major tool for citizen empowerment. ![]() Voter Helpline App is the comprehensive app for Indian Voters to search their name in the electoral roll, submit forms for voter registration & modification, download their digital photo voter slips, make complaints, find details about the contesting candidates and most importantly see the real-time results of the elections.ġ9 Million (1.9 Crore) users used the Voter Helpline Mobile Application to search their names in the Electoral Roll till date. ![]() As the ECI main website contains the information for all stakeholders, a normal voter had great difficulty in navigation and finding the content. Similarly, making the complaint had been an arduous task. The Voter had to either fill in the physical form or visit the website. All the services were available either in the physical format or were scattered in various websites and applications. T he Voters never had the convenience of voter centric features delivered through the mobile app.
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